Make an enquiry or booking
- Service Centre bookings, quotes & enquiries
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Service Centre's welcome bookings and enquiries by phone, email or store visit.
There are no weight, size, value restrictions and most goods accepted (packed and unpacked).
Call 1300 668 000 for a personalised service from your nearest Service Centre.
Alternatively, find your closest Service Centre and their contact details through our Service Centre search.
If you need to enquire about the delivery status of a booked consignment, please call, email or visit the Service Centre where you made your booking.
- Online Self-Service bookings, quotes, enquiries & changes
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Online Self-Service does not accept phone bookings. Economical Online Self-Service prices for pre-packed parcels are only available through the DIY online option.
If you have a packed parcel that meets our weight, size, value and goods restrictions - then you can choose to use our automated Online Self-Service system - where you can conveniently get a quote, book and pay online for your parcel delivery.
Visit our Online Self-Service section for more details.
To enquire about the delivery status, or to cancel or change an online booking after it has been confirmed and paid - please contact the PACK & SEND Service Centre whose details appear on the Tax Invoice that was emailed to you at the time of your online booking. The Service Centre will be able to confirm if they are able to amend or cancel a booking.
Please note that surcharges may apply for any changes or cancellations to an online booking.
- National Corporate Retail Solutions
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Please contact our representative below in relation to enquiries for value-added logistics solutions that requires the services of many or potentially all PACK & SEND Service Centres in our network. For example, Product Return Solutions.
Nicholas Woodward
Telephone: (02) 9822 5622
Email:
If you selected the Freight plus Warranty service option at the time of your booking and your goods have been damaged or lost in transit, please contact us below so we can assist you in filing your claim.
- Service Centre Booking - warranty claim
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Please call, email or visit the Service Centre where you made your booking.
Use our Service Centre search or check your consignment note/tax invoice for contact information.
Staff at our Service Centre will guide you through the claims process.
- Online Self-Service Booking - warranty claim
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If you booked your consignment through the Online Self-Service system then please Submit your claim form online.
When submitting your claim form online you will need to attach some supporting documentation. For example, a copy of your Tax Invoice and photo evidence of damaged goods.
Please ensure you submit you claim online within 7 days of the date that the cause of action gave rise to the claim.
To file your Online Self-Service claim online, click here.
- Warranty Claim Support - Further Information
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Depending on the value of the goods we may require an assessment by our own investigators prior to acceptance of any claim. You must ensure that damaged freight or packaging is not repaired or disposed of until you have received advice to do so by PACK & SEND.
For more information on Freight plus Warranty claims process please visit our Loss or Damage Warranty section.
For more information on Freight plus Warranty for our Online Self-Service please visit our Online Self-Service FAQ's section.
Our Terms & Conditions also list more detailed information.
We welcome your feedback. Praise, compliments, complaints, questions or concerns
- Customer Feedback - Service Centre
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If you have a compliment or complaint, please call, email or visit the Service Centre where you made your booking.
Use our Service Centre search or check your consignment note/tax invoice for contact information.
- Customer Feedback - Online Self-Service
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If you have a compliment or complaint, please call, email or visit the Service Centre whose details appear on the Tax Invoice that was emailed to you at the time of your online booking.
If you have misplaced your Tax Invoice then, please contact the Service Centre with the closest proximity to the sender (for domestic and export deliveries) or the closest Service Centre to the recipient (for import deliveries). You can identify the closest Service Centre through our Service Centre search .
- Non-urgent, unresolved issues
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Please contact our customer care representatives below for any unresolved, non-urgent issues about your experience with PACK & SEND. If you have an urgent issue, please use the appropriate contact details listed above.
Service Centre
Eric Celik
Online Self-Service Bookings
Michelle Clarke
All times are AEST unless otherwise noted.
- National Corporate Retail Solutions
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Please contact our representative below in relation to enquiries for value-added logistics solutions that requires the services of many or potentially all PACK & SEND Service Centres in our network. For example, Product Return Solutions.
Nicholas Woodward
Telephone: (02) 9822 5622
Email:
