10 Reasons why eBay users prefer PACK & SEND
1. You can send Anything, Anywhere
Regardless of whether it's small, big, fragile or non-fragile - you can send it with us. Our eBay freight services include postage, express courier, general freight and furniture removals via road, air and sea. There are No Limits at PACK & SEND. We have no weight, size or value restrictions and we deliver to over 80,000 destinations worldwide.
2. You get competitive pricing
PACK & SEND is truly a one-stop-shop that is packed with value. It doesn't matter what your needs are in terms of budget, delivery time and reliability, we have the eBay delivery service to meet your needs.
Our Service Centre's will offer you a very competitive price. Our courier prices are typically cheaper than prices published on the freight rate calculators of websites such as DHL, TNT, Toll Priority, Fedex and UPS. And you will receive personalised customer service value that you won't find anywhere else.
If you have a packed item that doesn't need the full personalised service you get in a Service Centre, you may find it suitable for our automated Online Self-Service system. This is a DIY option where you manage the process rather than have it done for you. Of course if you are happy to do that, you'll pay even less.
3. You get a choice of options for handing over your goods
You choose the value that's best for you - either we pick-up from your door or you can drop-off your eBay goods at our nearest Service Centre. Our convenient Drop-Off service means you don't have to wait at home for the courier driver to arrive.
4. You get a choice of delivery options
You choose the value that's best for you - delivery to the door or Hold for Collection. Our Hold for Collection service means we deliver to the nearest PACK & SEND Service Centre - where your recipient can collect the parcel at a time that suits them. No eBay customer needs to wait at home or miss another delivery when they use PACK & SEND.
5. You can book an import parcel delivery from any destination in the world
Purchased something on eBay from overseas? No problem - PACK & SEND can reliably and quickly pick up a parcel from any destination in the world and have it either delivered to your door in Australia or (if you choose) to our nearest PACK & SEND Service Centre.
6. You have the option of having PACK & SEND package your goods
As an eBay seller, the packaging of your goods is the first thing your buyer will see when they receive your item. When you show a buyer that you're serious about protecting their item, they'll thank you in their feedback later. More importantly, as an eBay seller concerned with customer service, it's vital you don't have the experience of goods being damaged in transit as a result of poor packaging.
PACK & SEND are truly the experts when it comes to custom packaging and crating those fragile, large, awkward and valuable eBay items like computers, servers, artworks and antiques. We specialise in accessing the right type of packaging for any item and using all other resources available to protect your shipment.
7. We make it easier for you and your customers to get a quote
Any time you want a personalised eBay freight or courier quote - just phone, email or visit an expert at your nearest PACK & SEND Service Centre and they will ensure you get the best solution for your needs.
If you're an eBay seller you can also choose to download our Packing & Freight Banner and place it on your eBay listing description or website. This banner can assist you in selling your items and decrease the large number of eBay postage enquiries you may need to handle.
And if you have a pre-packed parcel that meets our weight, size, value and goods restrictions - then you can choose to use our Online Self-Service system - giving you access to our automated self-service prices 7 days a week, 24 hours a day.
8. Track & Trace options
As an eBay seller, offering tracking and delivery confirmation information to your buyers can substantially improve the customer experience. In today's world customers are demanding more visibility into the status of their order and the expected delivery date of their goods.
PACK & SEND provides two track and trace options to help you manage the expectations of your eBay customers and give you peace of mind knowing that your item was delivered.
Our Service Centres provide a personalised service and will contact you to confirm delivery receipt details. You can choose how we can contact you - either by SMS (text message), email or phone.
If you use our Online Self-Service you can provide the tracking number to your buyer - and they can conveniently track their parcel through our website - reducing the number of buyer contacts asking you "Where's my goods?".
9. Loss & Damage Warranty
As a buyer or seller of goods on eBay it is important you have access to a unique loss and damage warranty cover - that will protect you against the risks and challenges that naturally go along with transporting your goods in today's world.
When you choose our Freight plus Warranty option you receive affordable protection of your eBay freight shipment against loss or damage in transit. PACK & SEND is acknowledged within the industry for its warranty expertise - catering for a very wide range of goods (including antiques and works of art) regardless of their value or mode of transportation.
10. You have the option of using our Item View Services
For certain high value items, online buyers may be unwilling to risk purchasing the item until it has been physically inspected. A solution to this problem is PACK & SEND's 'Item View' services.
Our PACK & SEND Inspection service involves the seller bringing its goods to its nearest PACK & SEND service centre. The buyer of the goods instructs PACK & SEND to view the item and communicate details of its inspection. This service gives the buyer the opportunity to make an assessment of the good's condition and authenticity prior to any payment and despatch.
Our Buyer Inspection service is when the buyer of a high value item desires to personally view the item prior to purchase. This service involves the item being sent to a PACK & SEND service centre located in the vicinity of the buyer where it can be viewed under controlled circumstances. This service leaves buyers with more confidence having seen the item and its condition. The packaging and delivery cost of this service can be borne by the seller or the potential buyer.
eBay Events and Seminars
PACK & SEND take an active role in the eBay community. As eBay has grown in its acceptance, PACK & SEND has been involved (along with eBay staff, professional trainers, buyers and sellers) in the education of the eBay community. We have appeared as a special guest in eBay chat room discussions on important issues to do with packaging and freight.
Recently PACK & SEND sponsored and attended a series of seminars and events titled "How to Buy, Sell and Profit on eBay". These events were held in conjunction with Pow Wow Events and were booked out and extremely successful.
From time to time PACK & SEND is involved in events and seminars designed to assist the eBay buyer and seller.
Testimonials
"So you wanted my feedback on the packaging company. I would recommend them, and use them myself if I was down there." - Bruce Willis
"As you know I am a collector of euroradios, I am often the victim of poor packing. No problem with this shipment! I have never seen a better packing job, period. My compliments, I'm pretty good, you're better." - Bill Elliot
"It was worth the wait to have these things sent overseas as there are many records in this collection that are rare and valuable. Thank you for your great work packaging these records for their voyage. I will enjoy them for years to come." - Jason Haynes
"As a manufacturer and supplier of specialised industrial electronic systems, Ruraltronic Pty Ltd often has the need to transport sensitive computer equipment Australia-wide.
We chose Pack & Send as our packing and freight logistics supplier, and wish to thank you and your company for the efficient and friendly service we have received over the many years." - Keith Saunders, Manager, Ruraltronic Pty Ltd
