What Can I Send through Online Self-Service?
There are No Limits at PACK & SEND and you can choose the level of service that meets your needs - either our Retail Service Centres or the automated Online Self-Service system.
However, some items cannot be sent through the Online Self-Service - as they are not compatible with our automated 'Do-it-yourself' system.
Below you will also find a quick reference guide as to what can and cannot be sent through our Online Self-Service system and Service Centres.
Pre-packed Boxes and Satchels
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Online Self-Service
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Service Centre
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Satchels
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Parcels booked online must:
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be properly packed
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weigh less than 30Kg
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be smaller than 1.0 cubic metre.
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have contents with a value less than $3,000
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not contain
Prohibited Online Goods.
Click here to get an Online Self-Service quote.
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Service Centres can handle:
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both packed and unpacked goods (we can professionally package)
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goods of any weight or size
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goods of any value
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the acceptance of almost all types of goods
You can either call 1300 668 000 and speak to an expert, or click here to get a personalised quote.
Other Types of Goods
Below is a quick reference guide to some of the common categories of goods that may only be sent through our Retail Service Centres.
Antiques/Sculptures/Works of Art
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Examples include
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Online Self-Service
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Service Centre
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Antiques
Artworks
Sculptures
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Antiques, sculptures and works of art cannot be sent through the Online Self-Service.
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Yes - PACK & SEND Service Centres can send Antiques, sculptures and works of art.
Call 1300 668 000 and speak to an expert, or click here to get a personalised quote.
Crockery/Vases/Porcelain/Ceramics
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Examples include
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Online Self-Service
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Service Centre
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Crockery
Vases
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Crockery, vases, porcelain and ceramics cannot be sent through the Online Self-Service.
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Yes - PACK & SEND Service Centres can send Crockery, vases, porcelain and ceramics.
Call 1300 668 000 and speak to an expert, or click here to get a personalised quote.
Glass Items
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Examples include
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Online Self-Service
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Service Centre
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Wine glasses
Crystal items
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Glass items cannot be sent through the Online Self-Service.
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Yes - PACK & SEND Service Centres can send glass items.
Call 1300 668 000 and speak to an expert, or click here to get a personalised quote.
Monitors/Computers/Printers/Televisions
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Examples include
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Online Self-Service
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Service Centre
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LCD /Plasma Screens
Laptops
Printers
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Monitors, computers, printers and televisions cannot be sent through the Online Self-Service.
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Yes - PACK & SEND Service Centres can send Monitors, computers, printers and televisions.
Call 1300 668 000 and speak to an expert, or click here to get a personalised quote.
Engines/Automotive Panels/Mag Wheels/Tyres
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Examples include
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Online Self-Service
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Service Centre
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Engines
Mag Wheels
Panels
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Engines, Automotive parts, panels, mag wheels and tyres cannot be sent through the Online Self-Service.
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Yes - PACK & SEND Service Centres can send Automotive parts, panels, mag wheels and tyres.
Call 1300 668 000 and speak to an expert, or click here to get a personalised quote.
Lithium & Metal Batteries (or goods containing these batteries)
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Examples include
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Online Self-Service
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Service Centre
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Mobile Phones
Batteries
Other devices
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Lithium & metal batteries (or goods containing these batteries) cannot be sent through the Online Self-Service.
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Yes - PACK & SEND Service Centres can send Lithium & metal batteries (or goods containing these batteries).
Call 1300 668 000 and speak to an expert, or click here to get a personalised quote.
Bulky Furniture & Whitegoods
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Examples include
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Online Self-Service
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Service Centre
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Whitegoods
Lounges
Furniture
Beds
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Bulky Furniture & Whitegoods cannot be sent through the Online Self-Service.
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Yes - PACK & SEND Service Centres can send Bulky Furniture & Whitegoods.
Call 1300 668 000 and speak to an expert, or click here to get a personalised quote.
Inks/Toner Cartridges
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Examples include
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Online Self-Service
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Service Centre
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Inks/Toner
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Inks and toner cartridges cannot be sent through the Online Self-Service.
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Yes - PACK & SEND Service Centres can send Inks and toner cartridges.
Call 1300 668 000 and speak to an expert, or click here to get a personalised quote.
Jewellery/Gold and other Valuable Items
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Examples include
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Online Self-Service
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Service Centre
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Diamond Rings
Other Jewellery
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Jewellery, gold or silver articles and precious stones cannot be sent through the Online Self-Service.
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Yes - PACK & SEND Service Centres can send Jewellery/Gold and other valuable items.
Call 1300 668 000 and speak to an expert, or click here to get a personalised quote.
Dangerous/Hazardous Goods
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Examples include
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Online Self-Service
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Service Centre
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Flammable liquids
Flammable gases
Aerosols
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Dangerous and hazardous goods cannot be sent through the Online Self-Service.
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No - PACK & SEND does not carry, nor perform other services regarding, goods which are in our sole opinion are dangerous or hazardous goods. PACK & SEND may at its discretion accept some dangerous goods for carriage (such as Lithium Batteries).
Call 1300 668 000 and speak to an expert, or click here to get a personalised quote.
Perfumes
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Examples include
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Online Self-Service
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Service Centre
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Perfume
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Perfume cannot be sent through the Online Self-Service.
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Yes - PACK & SEND Service Centres can send Perfume.
Call 1300 668 000 and speak to an expert, or click here to get a personalised quote.
Scientific Equipment
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Examples include
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Online Self-Service
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Service Centre
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Microscopes
Laboratory Equipment
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Scientific equipment cannot be sent through the Online Self-Service.
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Yes - PACK & SEND Service Centres can send Scientific equipment.
Call 1300 668 000 and speak to an expert, or click here to get a personalised quote.
Livestock/Animals
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Examples include
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Online Self-Service
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Service Centre
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Cattle
Hens
Household pets
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Livestock and animals cannot be sent through the Online Self-Service.
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Yes - PACK & SEND Service Centres can send Livestock and animals.
Call 1300 668 000 and speak to an expert, or click here to get a personalised quote.
Motor Bikes/Scooters
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Examples include
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Online Self-Service
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Service Centre
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Motor Bikes
Scooters
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Motor bikes and scooters cannot be sent through the Online Self-Service.
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Yes - PACK & SEND Service Centres can send Motor bikes and scooters.
Call 1300 668 000 and speak to an expert, or click here to get a personalised quote.
Wine/Spirits/Liquids
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Examples include
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Online Self-Service
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Service Centre
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Wine bottles
Laundry liquids
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Wine, spirits and other liquids cannot be sent through the Online Self-Service.
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Yes - PACK & SEND Service Centres can send Wine, spirits and other liquids.
Call 1300 668 000 and speak to an expert, or click here to get a personalised quote.
